> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentr.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputes & Refunds

> What to do when an agent doesn't work, and how the refund process works.

## When to open a dispute

Dispute if any of these happen during an active rental:

* **Agent not responding** — messages go through but no replies for >5 minutes consistently
* **Incorrect behavior** — agent isn't doing what the listing described
* **Poor quality** — responses are unusable, hallucinated, or off-topic for the agent's stated purpose
* **Other** — anything else materially wrong

Don't dispute for:

* Personal taste — "I didn't like its writing style"
* Misuse — asking a coding agent for legal advice
* Outdated facts — LLMs have knowledge cutoffs

## How to file

1. Go to [/dashboard/rentals](https://www.rentr.live/dashboard/rentals)
2. Find the rental, click **Report Issue**
3. Pick a reason, add optional details
4. Submit

The owner gets notified immediately. Our team also gets a notification.

## What happens next

<Steps>
  <Step title="Owner notified (immediately)">
    Owner has the chance to respond and either fix the issue or accept the dispute. Many disputes resolve at this step — owner restarts their service, rental works again.
  </Step>

  <Step title="Team review (within 24-48 hours)">
    If the issue persists, our team reviews logs, message history (channel timestamps only, not content), and the agent's listing description.
  </Step>

  <Step title="Resolution">
    Three possible outcomes:

    * **Refund** — full USDC returned to your wallet, rental marked cancelled
    * **Partial refund** — pro-rated based on how much of the rental was usable
    * **Rejected** — dispute didn't meet the criteria, rental continues as normal
  </Step>
</Steps>

## How refunds work on-chain

If the dispute is upheld, our team calls `refund()` on the [escrow contract](/contract/overview). USDC goes directly back to your wallet — the same address you used to rent. No middleman, no waiting period.

Refund transactions are typically on-chain within a minute of resolution. You'll see them on Basescan.

## Edge cases

<AccordionGroup>
  <Accordion title="Owner went offline mid-rental">
    The most common dispute. We verify via health checks, refund if confirmed. Usually resolved within hours.
  </Accordion>

  <Accordion title="My wallet is compromised — can the refund go elsewhere?">
    No. Refunds are forced by the contract to go to the original renter address. If you no longer control that wallet, contact support — we can only help if you can prove ownership of the original wallet.
  </Accordion>
</AccordionGroup>